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Create a New Support Ticket or QueryCases of Technical, Commercial, Administrative, Logistic and Quality Support

Only users registered in the system will be able to create Query Tickets and / or technical support. If you already have a user account, log in with your user account. To create a user account Sign up.

Know the requirements to provide technical and / or commercial support. If the information provided is not complete or does not comply with the basic requirements, we may not be able to respond to your request satisfactorily. https://wiseplant.com/technical-support

RecommendationsObservations and Orientations

Create a User Account

  • Sign up The WisePlant site is fast and easy. However, you must enter the contact information that is required. Keep in mind that free service e-mail accounts (gmail, hotmail, etc.) must log in through one of the social networks: Amazon, Facebook, Linkedin or Microsoft.
  • In case you have problems to create your user account you can also write to us support@wiseplant.com

To create a Ticket

  • To send us a Ticket or Consultation through the form, you must select an option in all the fields that appear. Tikets are automatically routed to the right professionals according to their selection. An incorrect selection may cause delays in the response.
  • Although you can write us in any of the languages ​​(Spanish, English or Portuguese) we recommend you make your inquiries in English, especially for cases that may or should be scaled to the factories. If this is a difficulty to express yourself easily, do not worry, write in your preferred language.

Provide technical support

If you are assisting in cases of technical support to others then you should go to the following link of “I am Technical Support

Limitations

  • For security reasons you can not attach or upload documents in the form. If necessary, the technical support agent will provide you with a link so you can send us documents securely.
  • You can create links and links to other documents. For example: If you want to provide a Link (Google Docs, DropBox, Box or similar) you can add it using the menu in the content of the message.
  • In case we have to send you documents and information, we will create a safe means to share this document with you.

IMPORTANT: Never send personal or sensitive information such as credit cards, passwords or any other information for which you feel uncomfortable.

History of Open and Closed CasesCases of Technical, Commercial, Administrative, Logistic and Quality Support

Below is a list of Technical, Commercial and / or Administrative Support cases that are initiated by you.

Know the requirements to provide technical and / or commercial support. If the information provided is not complete or does not comply with the basic requirements, we may not be able to respond to your request satisfactorily. https://wiseplant.com/technical-support

assignment_turned_in Registrations
If you already have a session started in SecureCloud, you can use this form to update your account details. You will receive a copy of the data provided in your email.
Normally it is a nickname or diminutive. Aggressive or misplaced words are not allowed. If you use a term that goes against corporate policies, you will be rejected.
It consists of a description of what you do or how they want to be known. It is the description of your profile. It will only be visible privately or on blogs when you make a comment.
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Password must be at least 7 characters long.
Free account emails are not accepted. If you are creating an account for personal use then we recommend that you log in through one of the social networks (SSO) at the bottom of the Web page.
Only enter this email if you think you are going to link a social media account (SSO) with your corporate or corporate user account. You can also enter it later.
Enter the full URL of your company's website. It can be a contact page. In the event that you do not have a company page and are creating an account for personal use, we recommend you log in via social networks (SSO) at the bottom of the page.
Enter the country code followed by the area code and phone number. Only numbers and do not enter + () symbols.
Select the country from your phone number and then enter the number in the international notation format. Example: (954) 613-9930. If you do not have a cell phone number, enter a direct phone number. It will be very useful for better assistance.
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By sending this form you confirm that you have read and understand the Privacy and Personal Data Protection Policies, together with the other Corporate Policies of WiseGroup. To review the Policies select Privacy Policy.

    
     
   
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Learn about the Data Privacy Policy here: https://wisegroup.info/cp-pod/

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