Training Management System (TMS)

Training Management System (TMS)
Copyright © 2023 by WisePlant Group LLC. All rights reserved. Do not copy or distribute.

Introduction

Good administration of training courses involves a variety of coordinated activities and resources from the moment they are created. From content management and reviews, trainer preparation, participant subscription management, to developing reliable knowledge assessments, collecting statistical data, getting feedback from participants, receiving, and processing recommendations, keeping records of all activities.

WiseCourses Academy is committed to creating, developing, offering, and providing complete value-added training programs to transfer useful knowledge, such that they serve to achieve the objectives and meet the needs of participants and clients without any discrimination. It is our mission to ensure that all participants achieve their goals and make every effort to make it happen successfully.

The courses offered by WiseCourses Academy may be owned, third party or developed with business partners. In all cases, the participants deserve the best quality and an ethical, honest, humble, fair, and equal evaluation of knowledge. From WiseCourses Academy, we develop a passion for teaching and safety.

Scope

The Training Management Program applies to WiseCourses Academy and all training courses delivered through the WiseCourses Academy division. It covers the entire lifecycle of training courses and training events.

Audience

This document has been developed to be used by anyone who wants to know more about how we manage the training courses and training events. It is open to the public, participants, instructors, and managers.

Useful Definitions

The terms and definitions are used within our platform, documents, syllabus, and certificates. It is convenient to get familiar with these definitions for being able to understand and make effective use of this program.

Training Course

It is the training course itself. It contains all the training material meticulously organized, reviewed matching the objectives, descriptions, and contents. Each training course is identified with a unique course code.

Course Code

The code for identification of a training course is a combination of numbers and letters.

PP CC M LL V RR – TITLE

• PP: two-digit code that identifies the program to which the course belongs.
• CC: two-digit code that identifies the course in question.
• LL: two-digit code that identifies the language used. Example: EN – English, SP – Spanish, PT – Portuguese, or other.
• V: Identification of the version of the course.
• RR: identification of the course review.
• M: modality of the course.
• TITLE: Course title.

Example: IC32VSP300

Training Program

A training program refers to a group of training courses grouped together following a certain criterion. A training program has an Academic Committee in charge of its development, creation, support, and maintenance. Some of the followings are current training programs.

• IC = ISA Industrial Cybersecurity Training Program, known by its courses IC32, IC33, IC34, and IC37.
• 21 = Industrial Cybersecurity & Critical Infrastructure Program, known by its courses 2110, 2150, 2160, 2161, 2162 and 2199.
• … and more.

Training Event

It is the execution of a training activity by using a Training Course. The training event is identified with a unique number, called training event ID. The participants subscribe to training events. A training event is tracked for performance, quality, and certification purposes. Records are generated as proof of delivery, execution, and participation. This is called LRS (Learning Records Systems). … Subscriptions, dates, public, private, ….

Event ID

The event ID identifies a unique execution or repetition of a training course, including all its required activities, from the beginning to the end. The event ID connects everything that happens within a training event. This is the most important reference for participants, instructors, and administrators.

Syllabus

The syllabus contains all the details about the training event, providing a step-by-step description of everything that is required of the participants and the instructors to get the best from the training activity. It may include course policies, rules, regulations, guidelines, instructions, FAQ, and more.

Course mode

The training event may happen in diverse ways. It can be:

• In-person or in-class face-to-face.
• Virtual online.
• On-Demand or self-paced.

It can also be:

• Open to the public, by subscription.
• Privately held to closed groups such as one company.

Certificates

There are several types of certificates which can be generated at the end of each training event. It depends on the objectives of the course. It can be a certificate of assistance, of knowledge, or experience. Furthermore, it can have different instances depending on the program and training course.

Continuous Education Units (CEU)

These are also known as credits obtained by the participant after actively participating in the training event. The CEU credits are calculated for each course and awarded by the participants at the end of the course. These credits can only be awarded by an ANSI/IACET accredited training organization or program. In our case, we have been partnering with ISA for many years. More than one thousand students have already obtained credits for their career improvement.

Academic Committee

It consists of a group of individuals in charge of the design, development, management, and improvement of a specific program. Each training program must be assigned to an Academic Committee in charge of all the courses within it.

Official Instructor

An official instructor is an instructor authorized by the Academic Committee to lead and teach a specific training course or the entire program. It is the responsibility of the committee members to nominate official instructors. Each training program may use different criteria.

Final Evaluation

A final evaluation occurs at the end of the training event to test the acquired knowledge or experience by the participants. There are diverse types of evaluation methods.

Satisfaction Survey

There might be surveys within the training event or at least one survey at the end. The survey is required to the participants and instructors to provide feedback to the Academic Committed. Feedback is a reasonable method to allow the participants to evaluate us and provide additional recommendations or needs. These surveys are evaluated by the committee members for continuous improvement.

Management Process and Procedures

It is a combination of policies, processes, procedures, and instructions part of the Training Management System (TMS). Some of these are:

• Academic Integrity Policy.
• Training Course Management.
• Training Event Management.
• Instructor Management.
• Corporate Policies.

Infrastructure and Technology

WiseCourses Academy uses the following main resources for developing its activities.

Academic Campus

To access the contents of the course, participants must have an active user account in WiseCourses.com. The participant can create the user account himself or the course organizer. In the second case, the Course Organizer together with the Administration of WisePlant Group LLC will take care of creating the user account by the participant and his subsequent enrollment.

Microsoft Teams

Microsoft Teams is used for online virtual sessions.

Issuance of Certificates and Credits

Depending on the training course, several types of certificates are extended to the participants.

Certificate of Knowledge

It is a certificate that the system generates automatically once the participant has completed all the requirements. Most of the time the participant is required to pass a knowledge assessment upon completion.

Certificate of Attendance

It is a certificate that the system generates automatically once the participant has completed the final survey of the course. The participant evaluates his/her experience with the training course. It is an excellent opportunity to send suggestions for improvement.

Digital badge

The system issues a digital badge that serves as a demonstration and will appear in your user profile for other visitors who have the possibility to access your profile information, depending on the privacy settings selected.

International Certificate

It is a certificate that is normally issued when the participant applies to take a knowledge assessment through an external evaluator. This is the case of the official ISA courses.

Allocation of Credits

We have three credit systems.  These are:

• CEU: Continuing Education Units, IACET International Program
• Points: Accumulated hours in education, training, and events
• Credits: Credit systems, scores, recognitions, and awards

Formal closure of the Course

All courses require a formal closure that must be done by the instructor. Once all participants have completed all activities, the instructor must issue a course closing report.

Document Control

Date	Reviewer	Observations
Feb 2023	Maximillian Kon	Initial publication and release of the new program
Oct 2023	Maximillian Kon	Minor changes and updates. The program is still under development and not yet certified.