1. User Accounts. Authenticity, security and good use of the user account.
a. Visitors without logging in or without registering
Visitors are all those users who visit the Web and access the publicly available contents without logging in or without being registered. The availability of information in a public manner does not exempt visitors from respecting intellectual property rights (see below).
b. Use of User Accounts (Registered Users)
They are visitors who have a user account on the Web and have logged in (login). The WiseSecurity Shield security system incorporates the following policies (some):
- The system allows a single user session (does not accept concurrent sessions).
- User accounts are for personal use and cannot be shared.
- We use 2FA/MFA login options depending on the user profile.
- The security system carries an offense indicator for each visitor or user connected.
- Failed logins increase the level of offense and will be blocked.
- In case you have forgotten your access key use the recover password option.
c. OTConnect News Service (Newsletter)
The email news service (Newsletter) requires a double authorization subscription. We are extremely committed not to making spam deliveries.
- The OTC news service requires users to approve their registration twice, including WiseGroup officials or employees.
- The OTC news service subscription list is not shared, under any circumstances.
- They can subscribe to the news service without having a user account on our platform.
e. Notifications of events and other system activities
When the user is developing activities on the Web, the system may or may not send notifications and messages via e-mail. Some of these notifications may be configurable while others will not. The system will attempt to send certain notifications regardless of the notification settings in the WISE Community profile.
- WISE Community notifications are configurable.
- Registered users can schedule event and course alerts.
- Toast notifications are not configurable.
2. Web browsers. Recommended Web Clients.
a. Recommended Web Browsers
- We recommend using Microsoft Edge, Google Chrome, Mozilla Firefox, and Opera.
- Other supported browsers can also be used.
- Cell phones, tablets and mobile devices are accepted but with limited functionalities.
We do not recommend the use of browsers that block and avoid being tracked by social networks and other search engines. We know that your privacy is important and we agree with it. For that same reason we don’t use Google Captcha (Google uses it to track your activities). However, many of these browsers employ tools that conflict with security tools and end up blocking your user account. We recommend using VPN services instead of these types of browsers.
b. Virtual Meetings
From WisePlant Group LLC, we use three corporate tools for conducting virtual meetings between two or more people. This includes events, courses, conferences, congresses, seminars and business meetings. Events that are published in the User Community and organized by third parties or in conjunction with third parties may use other tools and technologies.
- Microsoft Teams
- DialPad (Formerly Uber Conference)
- Proprietary system embedded within our website.
3. Applications available on the Web. Web Applications, Modules, and Functionalities.
a. User Account
A valid active user account is required in order to access the following applications available on the Web. The user account will have minimum requirements to function and be active.
b. Academic Campus and Digital Library
The academic campus is available only to registered users on the Web. In order to attend academic activities you must be enrolled. If you are not enrolled, you will not be able to access the exclusive material for registered and enrolled users. The vast majority of the material available on the Academic Campus is protected by intellectual property laws. The digital library contains different types of material, from educational technical content, books, standards, presentations, seminars, articles, manuals, data sheets, videos among many others. While some of the items may become publicly available to visitors, the vast majority require the visitor to have an active user account.
c. Wise Community
The WISE professional community requires the registered user with an active account on the platform to complete 100% of their profile information in order to interact with other professionals in the community, create friends, participate in technical forums and other functionalities.
d. Commercial Activities
It consists of any type of business activity with WisePlant Group LLC, including some of those listed below. An active user account is required to access these modules.
- Access price sheets.
- Receive formal quotes.
- Manage purchase orders.
- Make payments.
e. Events, Seminars, Courses and Others
Development of different types of events within the platform, this includes training courses. Some events are available and can be followed by unregistered users, however, in order to interact with the functionalities of the system requires that they have a user account.
f. Technical Support
Technical support is available to visitors without the need to have a user account created on the system and without logging in. It may be that this is part of the problem for which they need to contact technical support.
g. Question and Answer Forums
While the questions and answers are visible to the entire public including unregistered visitors, in order to comment and make some kind of contribution they must have a user account in the system and log in.
4. Web and Server Security. Preventing misuse, misuse and general security.
a. Bot Security System
The WiseSecurity Shield security system provides various mechanisms for classifying and protecting against bot access within our website. Some of these mechanisms are listed below.
- The IP addresses of all access to the Web are qualified with a reputation system.
- Security technology against login BOTs.
- We detect and block test BOTs.
- We block all behavioral BOTs and unidentified agents.
b. Malware Security System
Our WiseSecurity Shield security system is monitoring in real time all Web sample applications. Additionally, we have a McAfee service that is certifying that our site is free of malware, adware, and others.
- Daily scanning is performed with our own WiseSecurity Shield Pro system.
- Daily scan is run by McAfee.
- Real-time monitoring with WiseSecurity Shield Pro Firewall.
- Real-time monitoring with Firewall from our hosting provider, GoDaddy.
d. Intellectual Property
Much of the information that is publicly available to any visitor, take into consideration that it may be subject to copyright and be protected by intellectual property laws, both of WisePlant Group LLC and its own holders, business partners, represented companies and/or Partners. DMCA Protected.
Copying content from our site is restricted and generally not permitted. The material that is available for download must be managed through the corresponding forms. At the time of downloading the contents, the corresponding auditable records are made.
5. Payment Systems. Payment gateways, means of payment and secure payment systems.
a. Payment Gateways
From WisePlant Group LLC we use various payment gateways. The default payment gateway to use is Stripe. The other payment gateways are available only upon express request and must be indicated on the invoice officially issued by WisePlant Group LLC or have been coordinated by authorized personnel of the management of WisePlant Group LLC.
- Bank Transfers.
- Debit and Credit cards with various gateways (Stripe, optionally with PayPal, Braintree, Checkout)
- Digital wallets with Crypto Bitcoins on request.
b. Payment Security
From WisePlant Group LLC we employ secure and certified systems to receive payments from our customers. We do not request or accept credit card information by any other means or mechanisms that is not certified and secure. Never will an official of WisePlant Group LLC ask you for credit card information by email.
6. Corporate Policies. Privacy, Confidentiality and Information Security.
As a result of our adherence to Industrial Cybersecurity and Critical Infrastructure standards and compliance with international laws, due to the nature of our services and critical category of systems we provide we have requirements to restrict access to information that can be used for social engineering purposes or access confidential documents that are provided through our customer sites, strategic partners, integrators or suppliers as a result of a commercial, contractual or service relationship. Corporate Policies.
At WiseGroup we are extremely committed to the protection of personal data, classified data and confidential information of our customers and suppliers. For this reason, we have implemented policies for the protection of data that are provided by our subscribers (users, visitors, customers, and suppliers) through our websites (Internet and Intranet), email, and / or public or private meetings.
When sharing content on social networks, these systems obtain a lot of personal information from your internet browser. Through the share buttons, available in some articles, you will have the option to configure the privacy options. If you do not use the buttons provided by WisePlant, we will not be able to limit the collection of personal information by such social networks.
c. Codes of Ethics
The search for value with safety and quality is our main ethical commitment. We are absolutely convinced that the ethics of the company are totally linked to what is created, produced and achieved. Safety and quality are intrinsic values of everything we do. When we refer to security in general terms, we refer to both the safety of people as well as the safety of assets, environmental security and information security. On the other hand, we conceive of quality in a profound way, encompassing a careful and attentive vision of the whole and the details, both in the things we do and in the relationships we develop. Corporate Policies.