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Welcome to the Technical and Commercial Support Center of WiseGroup

Below we show a list of the Technical, Commercial and / or Administrative Support cases that are initiated by you. To create a new support case or send us a query enter your order Here.

Know the requirements to provide technical and / or commercial support. If the information provided is not complete or does not comply with the basic requirements, we may not be able to respond to your request satisfactorily. https://wiseplant.com/technical-support

In order to expedite support requests and better serve our customers, we use a support ticket system. Each support request is assigned with a unique ticket number that is used to track progress and online communications. We maintain and provide complete files and history of all your cases and support resolutions. A valid email address is required to submit a ticket and create an account.

  • Technical support to users and integrators of general systems during normal business hours.
  • Presale technical assistance for Certified System Integrator (non-commercial problems here)
  • Maintenance support with an active SLA contract or 7x24x365 certified system integrators
  • Quality problems for non-conformance reports (internal or external)
  • Ongoing project, work, service, training course, operations (contract ID, project work ID, your own order number)

Languages: We prefer to use the English language to facilitate the scaling of cases to the factories if necessary.

Important: If you need commercial, sales or administrative assistance, you must contact us through the Customer Portal which you can access from here. Branch phone numbers are provided. here. If your company has an active Maintenance Contract, a dedicated 0800 line has been provided.

Learn about the Data Privacy Policy here: https://wisegroup.info/cp-pod/

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