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Create a New Support Ticket or QueryCases of Technical, Commercial, Administrative, Logistic and Quality Support

Only users registered in the system will be able to create Query Tickets and / or technical support. If you already have a user account, log in with your user account. To create a user account Sign up.

Know the requirements to provide technical and / or commercial support. If the information provided is not complete or does not comply with the basic requirements, we may not be able to respond to your request satisfactorily. https://wiseplant.com/technical-support

RecommendationsObservations and Orientations

Create a User Account

  • Sign up on the site WisePlant It is fast and easy. However, you must enter the contact information that is required. Keep in mind that free service e-mail accounts (gmail, hotmail, etc.) must log in through one of the social networks: Amazon, Facebook, Linkedin or Microsoft.
  • In case you have problems to create your user account you can also write to us support@wiseplant.com

To create a Ticket

  • To send us a Ticket or Consultation through the form, you must select an option in all the fields that appear. Tikets are automatically routed to the right professionals according to their selection. An incorrect selection may cause delays in the response.
  • Although you can write us in any of the languages ​​(Spanish, English or Portuguese) we recommend you make your inquiries in English, especially for cases that may or should be scaled to the factories. If this is a difficulty to express yourself easily, do not worry, write in your preferred language.

Limitations

  • For security reasons you can not attach or upload documents in the form. If necessary, the technical support agent will provide you with a link so you can send us documents securely.
  • You can create links and links to other documents. For example: If you want to provide a Link (Google Docs, DropBox, Box or similar) you can add it using the menu in the content of the message.
  • In case we have to send you documents and information, we will create a safe means to share this document with you.

IMPORTANT: Never send personal or sensitive information such as credit cards, passwords or any other information for which you feel uncomfortable.

History of Open and Closed CasesCases of Technical, Commercial, Administrative, Logistic and Quality Support

Below is a list of Technical, Commercial and / or Administrative Support cases that are initiated by you.

Know the requirements to provide technical and / or commercial support. If the information provided is not complete or does not comply with the basic requirements, we may not be able to respond to your request satisfactorily. https://wiseplant.com/technical-support

Learn about the Data Privacy Policy here: https://wisegroup.info/cp-pod/

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