Commercial supportElaboration of Technical Proposals for Clients
In order to answer the commercial inquiries required by our clients (new or existing), we request that you place your orders by formal means, by means of an account executive or through the channels of contact informed on our website. Our sales staff will attend your inquiries as quickly as possible. All quotations and proposals which are issued by WiseGroup and its Partners must go through a review and approval of the competent technical area that knows the products and systems that are being considered.. In the event that the technical solution is susceptible to doubts, either because the minimum required contact details of the final recipient are not available (application, project, industry, territory, etc.) or because complete technical information is not available, It may happen that the formal quote requested will not be issued.
Commercial Technical SupportExclusive support for Partners and Systems Integrators
The technical assistance service for commercial management is available (free of charge) only to Partners or System Integrators in any of its categories (Agent, Registered, Certified or Premier). Our team of experienced professionals will technically assist in the evaluation of applications and selection of the best technical solution, only to commercial professionals (with price lists) who have previously registered or are under the Integrators program. On some occasions, and depending on the complexity or business, we involve the factory to grant the end user Application Guarantee, or to ensure that the technical proposal contains the highest level of analysis and recommendation possible.
- Get to know the Program of Partners and System Integrators Here
Technical supportSpecialized Technical Assistance to Customers and Installed Base
The regular technical support service is available to WiseGroup customers and/or users of the systems and products of which we are representatives in the assigned territory. This service is provided free of charge under strict quality control. In order to access this service, users must demonstrate that they own the products or systems on which they are making technical inquiries. If we consider it necessary, we will request serial numbers of the equipment, identification of the software licenses, place where the purchase was made, etc.
Other options of contracted and paid services are available to provide our clients with a service tailored to their needs. For critical infrastructure industries the safety of their workers, the availability of their systems and the continuity of their operations in a safe manner is of vital importance. For these reasons it is that additional preventive, predictive and corrective maintenance services are usually necessary and available upon request, including:
- Repair of products (Requires RMA)
- Maintenance by passive or active guards
- Updating of software licenses and priority technical support
- Options for managed and unmanaged emergency stock
Contact us for additional specialized technical support services. To start a technical support case you must use the following link.
What is our difference?Maximum satisfaction of our customers
Our differentiation is to provide you with the best possible experience as a client in the selection of products, systems and services for your infrastructure and critical applications. In making sure that you are 100% satisfied with the instruments, equipment, systems we supply, services we provide and the attention you receive from us. We carefully design some features of our service that no one else offers and that will surely be of value to you and your company.
Adequate AssistanceHelp, support, guidance, recommendation, evaluation, etc.
Our highly trained specialists will help you in selecting the right equipment, model, instrument and / or service, contributing to saving money, time and avoiding frustrations. Technical support is available during all stages of your project, beginning in the commercial phase until the last moment of life.
See application guarantee.
Factory WarrantyFrom the factory to the door of your plant
Buy with confidence and obtain a minimum guarantee granted by the factory on the products and services acquired through WisePlant plus a series of additional features of free technical support in your language, calendar and local time zone.
During the warranty period of the factory, all costs associated with the shipment and replacement of the product are covered by WiseGroup, in addition to technical assistance.
Application GuaranteeWe guarantee the solution and its specific application
The application guarantee must be expressly included in the quote and when accepting your order. In case the product or system does not comply with the guaranteed expectations of the application, it may be returned for a refund and / or cancellation of your total or partial purchase.
The application guarantee is available to WiseGroup customers only when the products have been selected and the application has been evaluated by a WiseGroup technical specialist.
DeliveriesFast, predictable and safe
Despite the complexities that can occasionally result from imports into South American territory, we make this transparent for our clients with real-time location information and estimated arrival / delivery dates with predictable times. We have options for door-to-door delivery service even for large cargo sizes.
In addition to the regional offices, we have two logistics centers located in the United States and Uruguay for order management in South America.
B2B + B2C + B2SReliable and safe open book operations
The SecureCloud platform allows the members involved to work focused on the same objectives, the success of the results. Each quote, order, project, service, support becomes a collaborative workspace preserving the roles of each of the members (manufacturer, consultant, intregador, end user, administrative, quality control, technical support, etc.)
We support all modalities, including corporate agreements, systems integrators, etc. Contact us to learn more.
Online ResourcesDigital content library
Through our SecureCloud digital content platform, registered users access a large number of resources, tutorials, technical guides, manuals, use cases, reviews, comments and experiences in private forums and online technical support 24 hours of the day .
All the useful information for when you need it. Including licensing information, history of your purchases, access to training courses, and many more. Visit Digital Library
Maintenance servicesGuards, audits, certification, diagnostics, maintenance and others
We have various options of technical assistance services tailored to our clients with passive and active guards, preventive and corrective diagnostic services, management of emergency spare parts in the factory, in plant and / or in our offices, security audits, certification, maintenance services among other options.
For more information, consult our sales department.